We do not offer refunds on purchased goods. Items may be exchanged based on our Shipping & Returns policies but not refunded.
If you wish to cancel you order please write to us at firstname.lastname@example.org within 2 hours of placing your order. Any cancellations after this duration will not be considered.
An order once placed during any Sale Event (as applicable) cannot be cancelled or exchanged. All purchases made during Sale Events (as applicable) are considered final.
RETURN AND EXCHANGE
Your standard purchase is eligible for Return or Exchange if you find that you have received an incorrect product from what you placed an order for OR if your product has a quality or manufacturing defect of any sort. Sizing issues due to the size you chose or measurements provided under our Custom Measurement section will not be applicable. You will need to notify us about this within 1 working day (24 hours) of receipt of the product, based on the day it has been delivered to you by your chosen method of delivery.
Please write to us at email@example.com for any related issues.
- Returned merchandise must not be worn, altered or washed and must have all the original tags intact.
- Returns will be processed only once the merchandise has undergone a quality check on the receipt of the garment.
- The return package should not be damaged or missing any item and will also need to be approved by our quality checking team.
- Ka-Sha holds the right to refuse any Return that does not comply with the above.
- Please do not send any product without prior intimation. The cost of shipping for the products to be returned to our studio in Pune shall be borne by the customer.
- The cost of any exchange or return has to be borne by the customer.
A purchase made during our SALE EVENT cannot be returned or exchanged. If you have received a piece with manufacturing defects you need to let us know within 24 hours of receiving the product. Our team will look into the issue and review it. The decision to deem it fit for an exchange lies with the team at Ka-Sha.
For any returns from overseas, please note that all paperwork and the the return box must be clearly marked as “returned goods- no commercial value” to ensure the order is returned to us quickly with no extra charges.
CUSTOM MADE CLOTHING & PRODUCTS
Please note that you will not be entitled to cancel or return an order for any bespoke or customised item unless the product is faulty or not as described.
Ka-Sha reserves the right to not accept returns in case the product is used or damaged by the customer.
GET IN TOUCH
For any other queries, feel free to call us on 0091-9881168999 or write to us on firstname.lastname@example.org.