FREQUENTLY ASKED QUESTIONS

F.A.Q.'s


SHIPPING AND DELIVERY

Where are you'll based?

Pune, Maharashtra, India.

How does Shipping Work?

We offer Free Delivery within India. International shipping is charged as per actuals. We offer free International Shipping on orders above INR 35,000/-.

For international shipping, you may have to pay additional duty charges, if levied at the time of reaching your country. Ka-Sha takes no responsibility for non-delivery of orders due to unsettled duty/tax charges, and will provide no refund for the same. Please refer to our Shipping Policy here.

Please Speak to our team for a more accurate understanding as applicable to your order quantity. 

How much time do you take to Deliver my purchase?

At Ka-Sha the pieces are made-to-order. Each product has the time to make the product mentioned under it. At an average we take anywhere between 15-21 working days to dispatch your order from our studio in Pune, India. Shipping times vary based on where the product is going!

Which shipping carrier(s) do you usually use?

All are parcels are sent either through Fedex or DHL delivery services.

SIZING AND PRODUCT CARE

Where is your size guide? Do you also do custom sizing?

Please refer to our Size Guide below. Since each piece is made to order we can also take specific measurements for your order too which you can mention in the 'notes' section during your purchase.

How do I care for my Ka-Sha purchase?

All our products are hand-crafted and need your utmost love and care. Please do not bleach or hand in direct sunlight due to their hand-dyed nature. We recommend dry cleaning the products that have multiple colours and dye techniques. Darker colours should always be washed seperately as colours may run.

Can Ka-Sha products be machine-washed?

We recommend dry cleaning the products that have multiple colors and dye techniques.

PURCHASE AND RETURNS

What if my order arrives defcted/damaged?

Please notify our team about the issue at the earliest and we will do our best to resolve this for you. In such a case, we will try to repair the defect/damage or exchange the item if that is not possible.

What if my order is missing one or multiple items?

Dont worry! We will make sure that this never happens but if it does please notify our team about this within 24 hours of receiving the order and we will look into this immediately and make sure the missing items are shipped out to you as soon as possible.

Can I get refund for my purchase in case of any defect or if I don't like the product?

We do not offer refunds on purchased goods. Items may be exchanged based on our Shipping & Returns policies but not refunded.

Do you also provide Cash On Delivery (COD) for purchases?

Currently we are able to provide the COD option only within the state of Maharashtra. In case you'd like to opt for alternate payment options other than the ones on our webshop please call/message us on +91 9881168999.

Is there any possibility for a trial of your product(s) if I'm located outside Pune?

We can try to arrange this for you if at all you have major concerns about fit and size. Please contact our team for the same.

UPCYCLING AND MENDING

We hear you'll upcycle?

Yes we do. You can view our Heart to Haat Products here or Upcycle your pre-loved saris/clothing here.

I want to mend my older Ka-Sha Purchase?

Get in touch with us we have a plan!

Do you also take waste remnants/fabrics from individuals and organizations?

We offer upcycled products & textile waste management solutions for brands, manufacturers and designers who are looking to deal with their waste responsibly.

BULK ORDERS AND WHOLESALE

Please write to us at studio@ka-sha.com or call/message us on +91 988116899 if you'd like our pieces for your retail OR online store or would like to make a bulk purchase.

For any other queries please -

THINGS WE DO.

CONSCIOUS RESOURCES

For our AW’19 Collection, Qaum, we worked with an innovative material, Corozo (also called vegan ivory) from Ecuador. It is a completely natural and non-toxic product made from the tagua tree. The collection was showcased at Lakme Fashion Week in collaboration with the Ecuadorian Embassy in Mumbai, Keu International and Trafino.

SOURCING FROM THE SOURCE.

TEXTILE

After having previously worked with the Chedamangalam craft cluster in Kerala as a part of the rehabilitation initiative by Save The Loom during the Kochi Biennale in 2018, we chose to work with the same handwoven cotton fabric for our Pre-Fall ’19 collection, Aakar

COLLABORATION.

BEYOND QUILTING


Beyond Quilting, an international research project by Edith Rijnja, Harald Schole, Rucha Kulkarni and Quilt Culture, aimed to create an impactful exchange of ideas between traditional quilt-makers and Indian and Dutch designers. The project strongly stands by the idea of empowering artisans, supporting traditional handicrafts, creating awareness and providing a global platform to godhadi quilting.

COLLABORATION.

VENICE DESIGN

Our installation for the project, titled Kamal, intends to capture the fragility of our ecosystem as well as its power of regeneration. Water based resin was used to create the installation, a material which traps post-production remnants in its transparency to depict their disposal within nature where they sometimes lie lifeless for time unknown. Our work wishes to channelize garment manufacturing waste of all kinds through innovation and upcycling as part of our contemporary design philosophy.

This project was supported by Pidilite, India.

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